richard staelin: h-index, Total Citations, and Citation Map
richard staelin's h-index is 61 (104 i10-index, 36,826+ total citations across 193+ publications) according to Google Scholar as of June 2026. richard staelin is affiliated with Fuqua School of Business, Duke University.
richard staelin is a researcher affiliated with Fuqua School of Business, Duke University, specializing in Marketing, Strategy. Their work has been cited 36,826 times. This profile visualizes their global influence, highlighting strong citation networks in United States.
richard staelin's Citation Metrics
Bibliometric impact based on 193 indexed publications.
- H-Index
- 61
- i10-Index
- 104
- Total Citations
- 36,826
- Citing Countries
- 32
As of June 2026.
richard staelin has an h-index of 61 and 36,826 total citations across 193 publications, with research cited by institutions in 32 countries.
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A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
19938,723
Top Citing Countries
Top Citing Institutions
Visa Evidence Package
Views and exports tuned for EB-1A, O-1A, and EB-2 NIW petitions. Sustained acclaim, geographic reach, and independent-citation filtering are the strongest evidence categories immigration adjudicators look for.
Significant Contributions
Auto-detected research lines — a seminal paper and the follow-up work building on it. Review and edit before using in a petition. Each Free PDF opens in a new tab — EB-1A organises this into the structure USCIS applies to Criterion 5 of 8 CFR § 204.5(h)(3)(v); EB-1B re-frames it under § 204.5(i)(3) (outstanding researcher); NIW presents it under prong 2 of Matter of Dhanasar.
The researcher established a dynamic process model of service quality, linking customer expectations to behavioral intentions, a framework that has become a foundational reference in marketing research.
The researcher established a foundational CRM roadmap framework, synthesizing existing knowledge and identifying critical pitfalls to guide strategic implementation and future research directions.
Citation trend (last 10 years)Click to expand
Citation Trend (Last 10 Years)
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About richard staelin's research
richard staelin is a researcher in Marketing and Strategy at Fuqua School of Business, Duke University. Their work has been cited 36,826 times across 193 publications (h-index 61), according to Google Scholar.
Their most-cited work, “A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions” (1993), has accumulated 8,723 citations. Other influential works include “A model of perceived risk and intended risk-handling activity” (1994) with 3,797 citations and “A customer relationship management roadmap: What is known, potential pitfalls, and where to go” (2005) with 1,705 citations.
Citations of richard staelin's research come primarily from United States, China and India, reflecting international research impact across 5+ countries. The interactive citation map above shows the full geographic distribution of the institutions citing this work.
