Dwayne D. Gremler: h-index, Total Citations, and Citation Map
Dwayne D. Gremler's h-index is 55 (78 i10-index, 68,785+ total citations across 4+ publications) according to Google Scholar as of May 2026. Dwayne D. Gremler is affiliated with Distinguished Research Professor, Bowling Green State University.
Dwayne D. Gremler is a researcher affiliated with Distinguished Research Professor, Bowling Green State University, specializing in Services Marketing, Service Research, Marketing. Their work has been cited 68,785 times. This profile visualizes their global influence, highlighting strong citation networks in United States.
Dwayne D. Gremler's Citation Metrics
Bibliometric impact based on 4 indexed publications.
- H-Index
- 55
- i10-Index
- 78
- Total Citations
- 68,785
- Citing Countries
- 25
As of May 2026.
Dwayne D. Gremler has an h-index of 55 and 68,785 total citations across 4 publications, with research cited by institutions in 25 countries.
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Global Impact Map
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Top Cited Works
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Services Marketing: Integrating Customer Focus Across the Firm - Fourth European Edition
200625,748
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Visa Evidence Package
Views and exports tuned for EB-1A, O-1A, and EB-2 NIW petitions. Sustained acclaim, geographic reach, and independent-citation filtering are the strongest evidence categories immigration adjudicators look for.
Significant Contributions
Auto-detected research lines — a seminal paper and the follow-up work building on it. Review and edit before using in a petition. Each Free PDF opens in a new tab — EB-1A organises this into the structure USCIS applies to Criterion 5 of 8 CFR § 204.5(h)(3)(v); EB-1B re-frames it under § 204.5(i)(3) (outstanding researcher); NIW presents it under prong 2 of Matter of Dhanasar.
The researcher established a foundational framework for understanding relational benefits from the customer's perspective, significantly advancing service marketing theory.
The researcher established a foundational framework for integrating customer focus across firms, as evidenced by the highly cited 2006 textbook 'Services Marketing: Integrating Customer Focus Across the Firm.'
The researcher established a foundational framework for understanding the motivational drivers behind consumer electronic word-of-mouth on online opinion platforms.
Citation trend (last 10 years)Click to expand
Citation Trend (Last 10 Years)
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