Leonard Berry: h-index, Total Citations, and Citation Map
Leonard Berry's h-index is 116 (311 i10-index, 278,804+ total citations across 5+ publications) according to Google Scholar as of May 2026. Leonard Berry is affiliated with University Distinguished Professor of Marketing, Mays Business School, Texas A&M University.
Leonard Berry is a researcher affiliated with University Distinguished Professor of Marketing, Mays Business School, Texas A&M University, specializing in Services Marketing, Service Quality, Health Services Research. Their work has been cited 278,804 times. This profile visualizes their global influence, highlighting strong citation networks in United States.
Leonard Berry's Citation Metrics
Bibliometric impact based on 5 indexed publications.
- H-Index
- 116
- i10-Index
- 311
- Total Citations
- 278,804
- Citing Countries
- 21
As of May 2026.
Leonard Berry has an h-index of 116 and 278,804 total citations across 5 publications, with research cited by institutions in 21 countries.
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Top Cited Works
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SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
198858,705
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Visa Evidence Package
Views and exports tuned for EB-1A, O-1A, and EB-2 NIW petitions. Sustained acclaim, geographic reach, and independent-citation filtering are the strongest evidence categories immigration adjudicators look for.
Significant Contributions
Auto-detected research lines — a seminal paper and the follow-up work building on it. Review and edit before using in a petition. Each Free PDF opens in a new tab — EB-1A organises this into the structure USCIS applies to Criterion 5 of 8 CFR § 204.5(h)(3)(v); EB-1B re-frames it under § 204.5(i)(3) (outstanding researcher); NIW presents it under prong 2 of Matter of Dhanasar.
The researcher established a foundational framework for balancing customer perceptions and expectations, subsequently demonstrating the behavioral consequences of service quality.
The researcher established a foundational conceptual model of service quality, providing a seminal framework that has profoundly shaped subsequent academic inquiry and theoretical development in marketing.
The researcher developed SERVQUAL, a seminal multi-item scale for measuring consumer perceptions of service quality, establishing a foundational framework for service marketing research.
Citation trend (last 10 years)Click to expand
Citation Trend (Last 10 Years)
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