Nancy J. Sirianni: h-index, Total Citations, and Citation Map
Nancy J. Sirianni's h-index is 18 (20 i10-index, 4,349+ total citations across 1+ publications) according to Google Scholar as of May 2026. Nancy J. Sirianni is affiliated with Associate Professor of Marketing, Texas State University.
Nancy J. Sirianni is a researcher affiliated with Associate Professor of Marketing, Texas State University, specializing in Service Encounters, Organizational Frontlines, Retailing. Their work has been cited 4,349 times. This profile visualizes their global influence, highlighting strong citation networks in Australia.
Nancy J. Sirianni's Citation Metrics
Bibliometric impact based on 1 indexed publication.
- H-Index
- 18
- i10-Index
- 20
- Total Citations
- 4,349
- Citing Countries
- 7
As of May 2026.
Nancy J. Sirianni has an h-index of 18 and 4,349 total citations across 1 publication, with research cited by institutions in 7 countries.
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Global Impact Map
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Top Cited Works
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“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
20171,173
Top Citing Countries
Top Citing Institutions
Visa Evidence Package
Views and exports tuned for EB-1A, O-1A, and EB-2 NIW petitions. Sustained acclaim, geographic reach, and independent-citation filtering are the strongest evidence categories immigration adjudicators look for.
Significant Contributions
Auto-detected research lines — a seminal paper and the follow-up work building on it. Review and edit before using in a petition. Each Free PDF opens in a new tab — EB-1A organises this into the structure USCIS applies to Criterion 5 of 8 CFR § 204.5(h)(3)(v); EB-1B re-frames it under § 204.5(i)(3) (outstanding researcher); NIW presents it under prong 2 of Matter of Dhanasar.
The researcher advanced the conceptualization of service encounters by investigating the integrated roles of technology, employees, and customers in a highly cited 2017 study.
Citation trend (last 10 years)Click to expand
Citation Trend (Last 10 Years)
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