Katherine Lemon Google Scholar: h-index, Total Citations, and Citation Map
Katherine Lemon's h-index is 50 (62 i10-index, 48,271+ total citations across 100+ publications) according to Google Scholar as of October 2026. Katherine Lemon is affiliated with Professor of Marketing, Boston College.
Katherine Lemon is a researcher affiliated with Professor of Marketing, Boston College, specializing in Marketing. Their work has been cited 48,271 times. This profile visualizes their global influence, highlighting strong citation networks in United States.
Katherine Lemon's Citation Metrics
Bibliometric impact based on 100 indexed publications. Of these, 18 are original research articles — the rest are literature highlights, conference abstracts or theses.
- H-Index
- 50
- i10-Index
- 62
- Total Citations
- 48,271
- Citing Countries
- 33
As of October 2026.
Katherine Lemon has an h-index of 50 and 48,271 total citations across 100 publications, with research cited by institutions in 33 countries.
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Global Impact Map
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Understanding customer experience throughout the customer journey
201612,319
Top Citing Countries
Top Citing Institutions
Visa Evidence Package
Views and exports tuned for EB-1A, O-1A, and EB-2 NIW petitions. Sustained acclaim, geographic reach, and independent-citation filtering are the strongest evidence categories immigration adjudicators look for.
Significant Contributions
Auto-detected research lines — a seminal paper and the follow-up work building on it. Review and edit before using in a petition. Each Free PDF opens in a new tab — EB-1A organises this into the structure USCIS applies to Criterion 5 of 8 CFR § 204.5(h)(3)(v); EB-1B re-frames it under § 204.5(i)(3) (outstanding researcher); NIW presents it under prong 2 of Matter of Dhanasar.
The researcher established a foundational framework linking customer lifetime value to corporate strategy, subsequently expanding this paradigm to define the determinants and management of customer experience.
Citation trend (last 10 years)Click to expand
Citation Trend (Last 10 Years)
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About Katherine Lemon's research
Katherine Lemon is a researcher in Marketing at Professor of Marketing, Boston College. Their work has been cited 48,271 times across 100 publications (h-index 50), according to Google Scholar.
Their most-cited work, “Understanding customer experience throughout the customer journey” (2016), has accumulated 12,319 citations. Other influential works include “Customer engagement behavior: Theoretical foundations and research directions” (2010) with 6,292 citations and “Customer experience creation: Determinants, dynamics and management strategies” (2009) with 6,176 citations.
Citations of Katherine Lemon's research come primarily from United States, United Kingdom and Indonesia, reflecting international research impact across 5+ countries. The interactive citation map above shows the full geographic distribution of the institutions citing this work.
