Lerzan Aksoy: h-index, Total Citations, and Citation Map
Lerzan Aksoy's h-index is 46 (79 i10-index, 13,000+ total citations across 143+ publications) according to Google Scholar as of June 2026. Lerzan Aksoy is affiliated with Dean, Gabelli School of Business and Professor of Marketing, Fordham University.
Lerzan Aksoy is a researcher affiliated with Dean, Gabelli School of Business and Professor of Marketing, Fordham University, specializing in customer satisfaction, customer loyalty, innovation and social innovation. Their work has been cited 13,000 times. This profile visualizes their global influence, highlighting strong citation networks in United States.
Lerzan Aksoy's Citation Metrics
Bibliometric impact based on 143 indexed publications.
- H-Index
- 46
- i10-Index
- 79
- Total Citations
- 13,000
- Citing Countries
- 74
As of June 2026.
Lerzan Aksoy has an h-index of 46 and 13,000 total citations across 143 publications, with research cited by institutions in 74 countries.
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Global Impact Map
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Undervalued or overvalued customers: Capturing total customer engagement value
20102,485
Top Citing Countries
Top Citing Institutions
Visa Evidence Package
Views and exports tuned for EB-1A, O-1A, and EB-2 NIW petitions. Sustained acclaim, geographic reach, and independent-citation filtering are the strongest evidence categories immigration adjudicators look for.
Significant Contributions
Auto-detected research lines — a seminal paper and the follow-up work building on it. Review and edit before using in a petition. Each Free PDF opens in a new tab — EB-1A organises this into the structure USCIS applies to Criterion 5 of 8 CFR § 204.5(h)(3)(v); EB-1B re-frames it under § 204.5(i)(3) (outstanding researcher); NIW presents it under prong 2 of Matter of Dhanasar.
120 citing papers could not be classified (no author data) — excluded from the percentages above.
The researcher established a longitudinal framework linking net promoter scores to firm revenue growth, subsequently expanding this model to capture total customer engagement value.
The researcher established a foundational longitudinal framework for analyzing how customer characteristics moderate the relationship between satisfaction and share of wallet.
The researcher established a foundational framework for evaluating how distinct customer satisfaction and loyalty metrics predict retention, recommendation, and share-of-wallet.
Citation trend (last 10 years)Click to expand
Citation Trend (Last 10 Years)
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