Raymond P. Fisk: h-index, Total Citations, and Citation Map
Raymond P. Fisk's h-index is 54 (93 i10-index, 19,661+ total citations across 5+ publications) according to Google Scholar as of June 2026. Raymond P. Fisk is affiliated with Distinguished Professor Emeritus of Marketing, Texas State University.
Raymond P. Fisk is a researcher affiliated with Distinguished Professor Emeritus of Marketing, Texas State University, specializing in serving humanity, transformative service research, services marketing. Their work has been cited 19,661 times. This profile visualizes their global influence, highlighting strong citation networks in United States.
Raymond P. Fisk's Citation Metrics
Bibliometric impact based on 5 indexed publications.
- H-Index
- 54
- i10-Index
- 93
- Total Citations
- 19,661
- Citing Countries
- 18
As of June 2026.
Raymond P. Fisk has an h-index of 54 and 19,661 total citations across 5 publications, with research cited by institutions in 18 countries.
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Tracking the Evolution of the Services Marketing Literature
19931,936
Top Citing Countries
Top Citing Institutions
Visa Evidence Package
Views and exports tuned for EB-1A, O-1A, and EB-2 NIW petitions. Sustained acclaim, geographic reach, and independent-citation filtering are the strongest evidence categories immigration adjudicators look for.
Significant Contributions
Auto-detected research lines — a seminal paper and the follow-up work building on it. Review and edit before using in a petition. Each Free PDF opens in a new tab — EB-1A organises this into the structure USCIS applies to Criterion 5 of 8 CFR § 204.5(h)(3)(v); EB-1B re-frames it under § 204.5(i)(3) (outstanding researcher); NIW presents it under prong 2 of Matter of Dhanasar.
The researcher established a foundational framework for tracking the evolution of services marketing literature, providing a seminal reference point for the field's historical development.
The researcher pioneered the critical incident methodology to analyze how other customers impact service experiences, establishing a foundational framework for understanding social dynamics in retail environments.
The researcher established a multilevel service design framework linking customer value constellations to experience blueprinting, a seminal contribution evidenced by over 1,200 citations.
Citation trend (last 10 years)Click to expand
Citation Trend (Last 10 Years)
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About Raymond P. Fisk's research
Raymond P. Fisk is a researcher in serving humanity, transformative service research and services marketing at Distinguished Professor Emeritus of Marketing, Texas State University. Their work has been cited 19,661 times across 5 publications (h-index 54), according to Google Scholar.
Their most-cited work, “Tracking the Evolution of the Services Marketing Literature” (1993), has accumulated 1,936 citations. Other influential works include “Transformative service research: an agenda for the future” (2013) with 1,370 citations and “The impact of other customers on service experiences: A critical incident examination of “getting along”” (1997) with 1,297 citations.
Citations of Raymond P. Fisk's research come primarily from United States, United Kingdom and Germany, reflecting international research impact across 5+ countries. The interactive citation map above shows the full geographic distribution of the institutions citing this work.
