Matthew L. Meuter: h-index, Total Citations, and Citation Map
Matthew L. Meuter's h-index is 22 (26 i10-index, 19,217+ total citations across 5+ publications) according to Google Scholar as of May 2026. Matthew L. Meuter is affiliated with Professor of Marketing, California State University, Chico.
Matthew L. Meuter is a researcher affiliated with Professor of Marketing, California State University, Chico, specializing in Services Marketing. Their work has been cited 19,217 times. This profile visualizes their global influence, highlighting strong citation networks in United States.
Matthew L. Meuter's Citation Metrics
Bibliometric impact based on 5 indexed publications.
- H-Index
- 22
- i10-Index
- 26
- Total Citations
- 19,217
- Citing Countries
- 23
As of May 2026.
Matthew L. Meuter has an h-index of 22 and 19,217 total citations across 5 publications, with research cited by institutions in 23 countries.
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We've mapped 5,000 of 19,217 citations for Matthew L. Meuter
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Global Impact Map
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Top Cited Works
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Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
20005,080
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Visa Evidence Package
Views and exports tuned for EB-1A, O-1A, and EB-2 NIW petitions. Sustained acclaim, geographic reach, and independent-citation filtering are the strongest evidence categories immigration adjudicators look for.
Significant Contributions
Auto-detected research lines — a seminal paper and the follow-up work building on it. Review and edit before using in a petition. Each Free PDF opens in a new tab — EB-1A organises this into the structure USCIS applies to Criterion 5 of 8 CFR § 204.5(h)(3)(v); EB-1B re-frames it under § 204.5(i)(3) (outstanding researcher); NIW presents it under prong 2 of Matter of Dhanasar.
The researcher established a foundational framework for understanding customer satisfaction in technology-based service encounters, significantly advancing the study of self-service technologies.
The researcher established a foundational framework for understanding technology infusion in service encounters, a seminal contribution that has significantly shaped marketing science discourse.
The researcher established a foundational framework for understanding how technology anxiety influences consumer adoption and experiences with self-service technologies.
Citation trend (last 10 years)Click to expand
Citation Trend (Last 10 Years)
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