A Parasuraman Google Scholar: h-index, Total Citations, and Citation Map
A Parasuraman's h-index is 104 (235 i10-index, 285,716+ total citations across 417+ publications) according to Google Scholar as of October 2026. A Parasuraman is affiliated with Professor of Marketing, University of Miami.
A Parasuraman is a researcher affiliated with Professor of Marketing, University of Miami, specializing in Services Marketing, Service Quality, Technology & Service. Their work has been cited 285,716 times. This profile visualizes their global influence, highlighting strong citation networks in Indonesia.
A Parasuraman's Citation Metrics
Bibliometric impact based on 417 indexed publications. Of these, 17 are original research articles — the rest are literature highlights, conference abstracts or theses.
- H-Index
- 104
- i10-Index
- 235
- Total Citations
- 285,716
- Citing Countries
- 69
As of October 2026.
A Parasuraman has an h-index of 104 and 285,716 total citations across 417 publications, with research cited by institutions in 69 countries.
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SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
198891,182
Top Citing Countries
Top Citing Institutions
Visa Evidence Package
Views and exports tuned for EB-1A, O-1A, and EB-2 NIW petitions. Sustained acclaim, geographic reach, and independent-citation filtering are the strongest evidence categories immigration adjudicators look for.
Significant Contributions
Auto-detected research lines — a seminal paper and the follow-up work building on it. Review and edit before using in a petition. Each Free PDF opens in a new tab — EB-1A organises this into the structure USCIS applies to Criterion 5 of 8 CFR § 204.5(h)(3)(v); EB-1B re-frames it under § 204.5(i)(3) (outstanding researcher); NIW presents it under prong 2 of Matter of Dhanasar.
The researcher developed SERVQUAL, a seminal multi-item scale for measuring consumer perceptions of service quality, establishing a foundational framework for service marketing research.
The researcher established a foundational framework for balancing customer perceptions and expectations to deliver quality service, as evidenced by a seminal 1990 monograph with over 14,000 citations.
The researcher established a foundational framework linking service quality to behavioral outcomes, a seminal contribution that has profoundly shaped subsequent academic inquiry in the field.
Citation trend (last 10 years)Click to expand
Citation Trend (Last 10 Years)
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About A Parasuraman's research
A Parasuraman is a researcher in Services Marketing, Service Quality and Technology & Service at Professor of Marketing, University of Miami. Their work has been cited 285,716 times across 417 publications (h-index 104), according to Google Scholar.
Their most-cited work, “SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality” (1988), has accumulated 91,182 citations. Other influential works include “Services marketing: Integrating customer focus across the firm” (2000) with 29,766 citations and “The behavioral consequences of service quality” (1996) with 24,371 citations.
Citations of A Parasuraman's research come primarily from Indonesia, United States and China, reflecting international research impact across 5+ countries. The interactive citation map above shows the full geographic distribution of the institutions citing this work.
