Arvind Malhotra: h-index, Total Citations, and Citation Map
Arvind Malhotra's h-index is 47 (65 i10-index, 41,799+ total citations across 4+ publications) according to Google Scholar as of June 2026. Arvind Malhotra is affiliated with University of North Carolina.
Arvind Malhotra is a researcher affiliated with University of North Carolina, specializing in Crowdsourcing, Virtual Collaboration, Technology Impact on Business. Their work has been cited 41,799 times. This profile visualizes their global influence, highlighting strong citation networks in United States.
Arvind Malhotra's Citation Metrics
Bibliometric impact based on 4 indexed publications. Of these, 3 are original research articles — the rest are literature highlights, conference abstracts or theses.
- H-Index
- 47
- i10-Index
- 65
- Total Citations
- 41,799
- Citing Countries
- 21
As of June 2026.
Arvind Malhotra has an h-index of 47 and 41,799 total citations across 4 publications, with research cited by institutions in 21 countries.
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We've mapped 5,000 of 41,799 citations for Arvind Malhotra
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Global Impact Map
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Knowledge Management: An Organizational Capabilities Perspective
200110,600
Top Citing Countries
Top Citing Institutions
Visa Evidence Package
Views and exports tuned for EB-1A, O-1A, and EB-2 NIW petitions. Sustained acclaim, geographic reach, and independent-citation filtering are the strongest evidence categories immigration adjudicators look for.
Significant Contributions
Auto-detected research lines — a seminal paper and the follow-up work building on it. Review and edit before using in a petition. Each Free PDF opens in a new tab — EB-1A organises this into the structure USCIS applies to Criterion 5 of 8 CFR § 204.5(h)(3)(v); EB-1B re-frames it under § 204.5(i)(3) (outstanding researcher); NIW presents it under prong 2 of Matter of Dhanasar.
The researcher established a foundational organizational capabilities framework for knowledge management, significantly shifting the field's theoretical perspective through a seminal, highly cited publication.
The researcher established a foundational conceptual framework for e-service quality, providing a critical theoretical basis for subsequent academic inquiry and managerial practice in digital commerce.
The researcher developed ES-QUAL, a seminal multiple-item scale for assessing electronic service quality, establishing a foundational metric widely adopted across independent academic studies.
Citation trend (last 10 years)Click to expand
Citation Trend (Last 10 Years)
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About Arvind Malhotra's research
Arvind Malhotra is a researcher in Crowdsourcing, Virtual Collaboration and Technology Impact on Business at University of North Carolina. Their work has been cited 41,799 times across 4 publications (h-index 47), according to Google Scholar.
Their most-cited work, “Knowledge Management: An Organizational Capabilities Perspective” (2001), has accumulated 10,600 citations. Other influential works include “ES-QUAL: A multiple-item scale for assessing electronic service quality” (2005) with 8,696 citations and “Service quality delivery through web sites: a critical review of extant knowledge” (2002) with 5,294 citations.
Citations of Arvind Malhotra's research come primarily from United States, China and Malaysia, reflecting international research impact across 5+ countries. The interactive citation map above shows the full geographic distribution of the institutions citing this work.
